PRIVACY POLICY
Last updated: 8/31/23
Your privacy is of the utmost importance to me. This Privacy Statement governs and applies to anyone accessing or using the websites located at mercyxjames.com, our mobile application(s), and any other website(s) now existing or created in the future (hereinafter the “Site”) owned and/or operated by Mercy James.
This privacy policy outlines our commitment to respecting the privacy of visitors and clients on this site. It summarizes the personal information we may collect and how we might use this information. Please note that we handle your information with the utmost care.
INFORMATION COLLECTED
Mercy James will only collect personally identifiable information (such as name, title, company name, telephone number, or e-mail address) you voluntarily provide through our website or e-mail correspondence. Our host web server tracks and collects general information about the visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users visit, how long they spend there, the visitors’ domain names, and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Web site and better meet your needs.
Mercy James also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you submit a contact form, communicate via social media, write a referral or review, contact for packages and terms of service, or post other project or customer-generated content on this Site. These are currently the primary ways we gather information. However, we may also collect data through other extensions and channels in the future and will update users on any new software implementation during onboarding. Note that the types of personal information we may collect from you now and in the future can vary according to the method through which it was attained.
PERSONAL INFORMATION PROVIDED
We receive and store any information you knowingly provide to us, such as:
- Full name
- Email address
- Phone number
- Business name
- Website and Instagram
- Intended services required for your project
- Preferred method of communication
- Information provided by you through your interactions with us on the site and social media
- Location and geographic information that could be collected if you use our mobile site or app.
- Other details that you may submit to us or that may be included in the information provided to us by third parties.
PURPOSE OF COLLECTION
Mercy James offers various products and services to Clients to meet their needs and complete the terms of service. We use your Personal Information for internal purposes such as tracking the project timeline, analyzing preferences, and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.
CONSENT OF COLLECTION
All Personal Information we collect from you requires your consent, for example, filling out a contact form, scheduling a free consultation call, etc. We may request your consent, from time to time, to take part in improving service or site performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law.
By communicating with Mercy James, including by email and completing online forms, you are giving your consent for the Site to collect the Personal Information you provide.
RECORDKEEPING OF YOUR PERSONAL INFORMATION
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns.
We may hold Personal Information for the following purposes:
- To respond to inquiries and questions;
- Internal accounting and administration;
- To supply clients with information about your project, including project proposals, design briefs, and final thumbnails;
- Enhancing customer service, packages, service menu and improving overall site performance and efficiency;
- To provide information about myself, my services, rates, and packages;
- To analyze our website usage.
Occasionally, we require organizations outside Mercy James to provide a service for purposes necessary for us to conduct our business, functions, and activities (for example, sharing Pinterest boards, using Zoom for video meetings, etc.). We take all steps to ensure these organizations, both inside and outside of the United States, deal with Personal Information according to this Privacy Statement.
MANAGEMENT OF YOUR PERSONAL INFORMATION
You may contact us personally by telephone, mail, Internet, or other electronic medium. We take all reasonable steps to keep your Personal Information secure, including secure computer storage, hard copy files, and other records. We take steps to protect the Personal Information we hold from misuse, loss, unauthorized access, modification, or disclosure.
DISCLOSURE OF YOUR INFORMATION
Mercy James does not share the Personal Information of its users with any unaffiliated third parties for promotional purposes. However, we use a third-party payment processor and shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their promotional purposes. They will have limited access to your personal information to help complete transactions.
While Mercy James uses industry-standard best practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT, AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, please note we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Despite this, as a matter of policy, we NEVER SELL or RENT any Personal Information about you to any third party. In the event of a security breach or if we are made aware that your personal information could be compromised, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.
LEGAL DISCLOSURE
Because Mercy James considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Mercy James, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Mercy James’s assets, or dissolution or bankruptcy, your Personal Information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your Personal Information as a result of any transfer of assets or any asset change in ownership and your choices in how your information is used.
ACCESSING YOUR PERSONAL INFORMATION
You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time, within 24 to 48 hours. If you find that the information that we hold about you is inaccurate or out of date, then we will promptly correct it upon receipt of the changes from you.
LINKS TO THIRD PARTY SITES
Our Site may contain links to other sites. We do not endorse or accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit before disclosing your personal information.
CHILDREN
Our Site is intended for users who are eighteen years of age and older. If you are under the age of eighteen, you are not permitted to submit any personal information to our Site. Our Site is not directed at children under eighteen and does not knowingly collect personal information from children under the age of eighteen. We will promptly delete any personal information from a person under the age of eighteen should we discover that we have collected such information from a person under the age of eighteen without verification of parental consent.
COOKIES AND TRACKING TECHNOLOGIES
By using the Site, you consent to the use of the technologies described in this Cookie Policy to collect both personally identifiable information and non-personal data and to the storage of information on your device or web browser as described below.
A cookie is a piece of information placed on your web browser or hard drive when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. We use cookies to recognize your browser and you as a unique visitor to the Site through an anonymous unique identifier. Cookies can remember what information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related web pages. This makes it easier for you to move from one webpage to another and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue on your browser until they are affirmatively deleted). You can manage cookies through your web browser’s option settings. Through those settings, you may be able (a) to receive notifications when you are receiving new cookies, (b) to disable cookies, or (c) to delete cookies. Please refer to your web browser’s help section for information on how to do this.
COMPLIANCE WITH LEGAL REQUIREMENTS
In addition to the provisions of this Privacy Policy, we strive to comply with applicable laws and regulations related to privacy and data protection, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for European Union users.
AGREEMENT TO OUR TERMS & CHANGES TO THIS PRIVACY STATEMENT
By using this Site, you consent to the collection and use of information by Mercy James from the Site as indicated above. Mercy James reserves the right to modify the Terms and Privacy Policy at any time. We will promptly reflect any such modifications on these Web pages.
CONTACT US
We welcome your questions, comments, and concerns about this Privacy Policy and Site.
You can reach me at:
Mercy James
Los Angeles, CA 90034